{"id":6730,"date":"2025-11-06T16:06:56","date_gmt":"2025-11-06T21:06:56","guid":{"rendered":"https:\/\/www.restaurantscanada.org\/?post_type=webinar&#038;p=6730"},"modified":"2026-05-01T16:36:55","modified_gmt":"2026-05-01T20:36:55","slug":"on-demand-webinar-de-escalation-training-level-i","status":"publish","type":"webinar","link":"https:\/\/www.restaurantscanada.org\/fr\/webinar\/on-demand-webinar-de-escalation-training-level-i\/","title":{"rendered":"On Demand Webinar: De-Escalation Training (Level I)"},"content":{"rendered":"\n<p><em>Presented in Partnership with <a href=\"https:\/\/www.betterstreet.ca\/\" target=\"_blank\" rel=\"noreferrer noopener\">BetterStreet<\/a> | On-Demand Webinar<\/em><\/p>\n\n\n\n<p>Across Canada, hospitality workers are facing more complex and unpredictable situations \u2014 from disturbances spilling in from the street to rising tensions rooted in homelessness, mental health, and even anti-immigration sentiment. As supports in our communities reach capacity, restaurant and bar staff are increasingly being called to respond to moments that go far beyond traditional service.<\/p>\n\n\n\n<p>This on-demand session, led by the experts at BetterStreet, introduces Street-Certified: Service &amp; Hospitality\u2014a specialized training program designed to help hospitality teams recognize, respond to, and safely de-escalate challenging interactions.<\/p>\n\n\n\n<p>Through practical strategies, real-world scenarios, and trauma-informed techniques, this training helps operators and staff:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Identify early signs of distress or escalation<\/li>\n\n\n\n<li>Communicate with empathy and authority<\/li>\n\n\n\n<li>Work together as a team to maintain safety and dignity for everyone involved<\/li>\n<\/ul>\n\n\n\n<p>Because today, hospitality isn\u2019t just about great service; it\u2019s about creating spaces where everyone feels respected and secure.&nbsp;<\/p>\n\n\n\n<p>Watch on demand and give your team the tools, language, and confidence to respond when it matters the most.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\"\/>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/www.betterstreet.ca\/\"><img loading=\"lazy\" decoding=\"async\" width=\"294\" height=\"183\" src=\"https:\/\/www.restaurantscanada.org\/wp-content\/uploads\/2025\/11\/betterstreet-logo.png\" alt=\"\" class=\"wp-image-6737\" style=\"width:219px;height:auto\"\/><\/a><\/figure>\n\n\n\n<p><strong><em>This webinar is in Partnership with Better Street\u00a0<\/em><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Speakers:<\/h3>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:15% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/www.restaurantscanada.org\/wp-content\/uploads\/2025\/11\/TONY-STORTZ.png\" alt=\"\" class=\"wp-image-6733 size-full\" srcset=\"https:\/\/www.restaurantscanada.org\/wp-content\/uploads\/2025\/11\/TONY-STORTZ.png 400w, https:\/\/www.restaurantscanada.org\/wp-content\/uploads\/2025\/11\/TONY-STORTZ-300x300.png 300w, https:\/\/www.restaurantscanada.org\/wp-content\/uploads\/2025\/11\/TONY-STORTZ-150x150.png 150w, https:\/\/www.restaurantscanada.org\/wp-content\/uploads\/2025\/11\/TONY-STORTZ-100x100.png 100w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<h4 class=\"wp-block-heading\"><br>Tony Stortz<\/h4>\n\n\n\n<p>Principal &amp; Founder | <a href=\"https:\/\/www.betterstreet.ca\/\" target=\"_blank\" rel=\"noreferrer noopener\">Better Street Ltd.<\/a><\/p>\n<\/div><\/div>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:15% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/www.restaurantscanada.org\/wp-content\/uploads\/2025\/11\/KAZ-IRWIN.png\" alt=\"\" class=\"wp-image-6735 size-full\" srcset=\"https:\/\/www.restaurantscanada.org\/wp-content\/uploads\/2025\/11\/KAZ-IRWIN.png 400w, https:\/\/www.restaurantscanada.org\/wp-content\/uploads\/2025\/11\/KAZ-IRWIN-300x300.png 300w, https:\/\/www.restaurantscanada.org\/wp-content\/uploads\/2025\/11\/KAZ-IRWIN-150x150.png 150w, https:\/\/www.restaurantscanada.org\/wp-content\/uploads\/2025\/11\/KAZ-IRWIN-100x100.png 100w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<h4 class=\"wp-block-heading has-grey-color has-text-color has-link-color wp-elements-a00b222eb867c4f49cf84ab09464ab37\"><strong>Kaz Irwin<\/strong><\/h4>\n\n\n\n<p>Hospitality Educator | <a href=\"https:\/\/www.betterstreet.ca\/\" target=\"_blank\" rel=\"noreferrer noopener\">Better Street Ltd.<\/a><\/p>\n<\/div><\/div>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Presented in Partnership with BetterStreet | On-Demand Webinar Across Canada, hospitality workers are facing more complex and unpredictable&#8230;<\/p>\n","protected":false},"author":5,"featured_media":6731,"template":"","meta":{"_acf_changed":true},"advocacy-issue":[],"class_list":["post-6730","webinar","type-webinar","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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