Restaurants Canada and Centennial College develop new guide to creating a positive and inclusive workplace

Published July 4, 2018

Now more than ever, restaurateurs should utilize every opportunity to leverage a positive workplace culture to strengthen the Canadian foodservice industry. Restaurants Canada and Centennial College have spent more than a year in partnership to develop a guide to help foodservice employers foster a better and more respectful work environment.

The guide, entitled “How to Create a Positive and Inclusive Workplace”, will help operators recognize opportunities within their organizations to make positive change, with practical tips and best-in-class examples from some of the industry’s leaders. Available to the 30,000 members of Restaurants Canada, the guide is a tool in the creation of workplace practices and culture to support diverse employee groups.

“Creating a positive and inclusive workplace isn’t just the right thing,” said Shanna Munro, president and CEO of Restaurants Canada. “It creates a culture of trust, transparency and establishes a positive and engaging workplace, which is a great way to attract and retain talent. In today’s market, positive word of mouth is crucial to business growth and success.”

Studies show inclusivity is linked to lower staff turnover and higher sales. These are the ingredients restaurateurs need to ensure their businesses survive and thrive.

By learning about regulations, laws and best practices for their employees, foodservice owners and operators can create work environments that can lead to:

  • Enhanced employee engagement and retention
  • Increased innovation and flexibility
  • Better quality talent
  • Improved sales and reduced costs at the unit level

The guide will be complemented by a webinar delivered on Wednesday, July 11 at 2 pm EST in collaboration with Restaurants Canada and featuring Cyrus Cooper, Professor of Restaurant Management at Centennial College (click here to register). This webinar will provide an overview of the principles and practices contained within the guide. Restaurants Canada will also be hosting in-class sessions in the fall.

The guide was collaboratively developed between Centennial College’s Centre for Global Citizenship, Education and Inclusion and the School of Hospitality, Tourism and Culinary Arts, in partnership with Restaurants Canada. Restaurants Canada members can click here to access the full guide.


About Centennial College’s School of Hospitality, Tourism and Culinary Arts

The School of Hospitality, Tourism and Culinary Arts provides a world-class learning experience to students aspiring to join our dynamic industry – both locally and internationally. Centennial’s Progress Campus in Toronto features a striking new 350,000-sq.-ft. facility, which houses the academic programs as well as The Local Cafe and Restaurant and the Centennial College Event Centre, both experiential learning environments where students hone their industry skills while serving the local community.

About Centennial College’s Centre for Global Citizenship, Education and Inclusion

The Centre for Global Citizenship, Education and Inclusion works to actively engage Centennial College and the wider community in transformative learning through a social justice lens to further develop inclusive working and learning environment, foster new essential skills for an evolving global economy and encourage civic action for social good.

About Restaurants Canada

Restaurants Canada (formerly CRFA) is a growing community of 30,000 foodservice businesses, including restaurants, bars, caterers, institutions and suppliers. We connect our members from coast to coast, through services, research and advocacy for a strong and vibrant restaurant community. Canada’s restaurant industry is an $84 billion industry, directly employs 1.2 million Canadians, is the number one source of first jobs and serves 22 million customers every day.

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