On Demand Webinar: De-Escalation Training (Level I)

Presented in Partnership with BetterStreet | On-Demand Webinar

Across Canada, hospitality workers are facing more complex and unpredictable situations — from disturbances spilling in from the street to rising tensions rooted in homelessness, mental health, and even anti-immigration sentiment. As supports in our communities reach capacity, restaurant and bar staff are increasingly being called to respond to moments that go far beyond traditional service.

This on-demand session, led by the experts at BetterStreet, introduces Street-Certified: Service & Hospitality—a specialized training program designed to help hospitality teams recognize, respond to, and safely de-escalate challenging interactions.

Through practical strategies, real-world scenarios, and trauma-informed techniques, this training helps operators and staff:

• Identify early signs of distress or escalation
• Communicate with empathy and authority
• Work together as a team to maintain safety and dignity for everyone involved

Because today, hospitality isn’t just about great service; it’s about creating spaces where everyone feels respected and secure. 

Watch on demand and give your team the tools, language, and confidence to respond when it matters the most.

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This webinar is in Partnership with Better Street 

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Speakers: