At Restaurants Canada (formerly Canadian Restaurant and Foodservice Association “CRFA”) we respect and are committed to protecting your privacy, and we support a general policy of openness about how we collect, use and disclose your personal information. Our policy complies with the requirements of the Personal Information Protection and Electronic Documents Act (“PIPEDA“) of Canada and the Canadian Standards Association Model Code for the Protection of Personal Information.
For the purpose of this Privacy Statement, “personal information” means information about an identifiable individual, but does not include the name, title or business address or telephone number of an employee of an organization. Business contact information and certain publicly available information as published in telephone directories are not considered personal information. Information in the public domain is not subject to privacy legislation and as such, is not included in this policy. Restaurants Canada will not collect, use or disclose your personal information in a way that is incompatible with this Privacy Statement.
The Ten Principles of Privacy
The following ten principles govern our actions as they relate to the use of Personal Information:
Principle 1 – Accountability
Principle 2 – Identifying Purposes
Principle 3 – Consent
Principle 4 – Limiting Collection
Principle 5 – Limiting Use, Disclosure and Retention
Principle 6 – Accuracy
Principle 7 – Safeguarding Personal Information
Principle 8 – Openness
Restaurants Canada will make available to its members and/or subscribers, information about the policies and procedures Restaurants Canada uses to manage Personal Information.
Principle 9 – Access
Principle 10 – Addressing Complaints
How We Collect and Use Your Personal Information
Processing of Orders and Subscriptions
When you subscribe to the Restaurants Canada Website, we ask for, where applicable, your email address and a password, for your name, postal address, telephone number and a valid credit card number in addition to information regarding the business. We use this information to process your requests. We use your telephone number for the purpose of contacting you in the event of shipping or order-related issues. We do not retain credit card information in our systems or files.
We use your email address to answer inquiries that you send to us, and to communicate with you when necessary regarding billing, the administration of your account and/or the processing of your purchase requests.
Communications for Marketing Purposes
As a member of Restaurants Canada, you may receive email communications from us that inform you about or promote new or additional services or that contain special offers from Restaurants Canada and our corporate affiliates. You may opt-out of receiving such email communications by adjusting your Email Settings in My Profile or by contacting Restaurants Canada’s member services team. If you do not opt-out, we will use your personal information for these purposes and may also disclose your email address and/or name to our affinity partners so that they can send you such information directly.
Cookies and Web Logs
Restaurants Canada collects aggregate information concerning usage of the websites through automatically logged information. Restaurants Canada does not use any personal information while generating this information, nor does it relate any of this information to an individual member or user.
Updating Your Personal Information
You may update or change your personal information anytime by visiting the My Profile section or contacting Restaurants Canada by telephone.
When We Disclose Your Personal Information
Restaurants Canada will not sell, license, trade or rent your personal information to or with unaffiliated third parties. Restaurants Canada will not otherwise disclose your personal information except as described below.
Retention of Your Personal Information
Restaurants Canada will retain your personal information, including contact, account, shipping information, subscription history and financial information, for the period that you remain a member of Restaurants Canada, for the purposes described above, and following the termination or suspension of your membership for such further periods as required by applicable laws or limitation periods and as necessary to allow us to guard against fraud.
How We Protect Your Personal Information
Restaurants Canada makes all commercially reasonable efforts to protect your personal information from loss, unauthorized access, misuse or theft. We use a secure server (SSL) and encrypt all transmissions of personal information by you. We encourage you to change your password regularly and to provide us with accurate information through the My Profile section feature. Only those Restaurants Canada employees who have a legitimate business purpose for accessing the personal information collected by us are authorized to do so. Unauthorized access to, or use of, personal information by an employee is prohibited and constitutes grounds for disciplinary action. In addition, our management systems are configured so as to block or restrict employee access from those without access privileges.
Links to Third Party Sites
In the event that you have any questions about Restaurants Canada Privacy Statement or if you have reason to believe that we may have failed to adhere to this Privacy Statement, you may contact us by sending an email to Restaurants Canada’s Chief Privacy Officer at firstname.lastname@example.org.
Last Updated: January 8, 2018
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